Blackboard Collaborate - Frequently Asked Questions

General

Is it possible to use Blackboard Collaborate in a Blackboard Organization/Community?
Yes, Blackboard Collaborate is available in all NIU Blackboard courses and communities. In the Ultra Course View, Blackboard Collaborate is in the left panel under Details & Actions. In the Original Course View, you can access Blackboard Collaborate from the Control Panel by clicking "Organization Tools" and then "Blackboard Collaborate".
Can I use Blackboard Collaborate with a guest speaker?
Yes you can! You can easily invite a guest speaker when you are creating the session. To do so, edit the Settings for a particular session and ensure that the Guest Access setting is checked. Copy the Guest Link and send it to your guest speaker. 

Technical Requirements and Support

Can I access Blackboard Collaborate sessions from my mobile device?

Yes, you can participate in Blackboard Collaborate sessions directly in the browser on your mobile device. Participants can join the session by clicking a guest link (such as in their email or on a website) or from a Blackboard course. Students can access the course from the Blackboard app for students or by logging into Blackboard in their mobile browser. 

At this time, the options for presenting on a mobile device are limited. You cannot share content, such as PowerPoint slides, or application share from a mobile device. 

My webcam or microphone won't work with Blackboard Collaborate. How do I give permission for Blackboard Collaborate to use my webcam and microphone?

Because Blackboard Collaborate runs entirely in your browser, you need to give permission for your web browser to use your webcam and microphone. Usually, you will be prompted to grant permission the first time you access Blackboard Collaborate on your computer. If you inadvertently blocked the request, you can clear your cache and launch the session again. Your browser should ask you for permission again.

You can also change the permissions in your browser without clearing your cache. Here are the steps to do so in each browser:

In addition you may need to allow permission in your operating system to use the webcam and microphone

Recordings

How long are Collaborate recordings retained?New

According to the Recording Retention Guidelines, Collaborate recordings are retained for 6 months. After that time, most recordings are never viewed again. 

For longer-term storage and use, we recommend moving your recordings to Microsoft OneDrive (for archival retention) or to Kaltura (for recordings that will be played frequently). 

How do I access a recording?

To access a recording:

  1. Go to Collaborate in your Blackboard course
  2. Click the menu in the upper left (three parallel lines) and click Recordings
  3. Use the Filter by menu on the right to view recent recordings (from the last 30 days) or recordings in a date range
  4. When you have found the appropriate recording, click on the name and select Watch now

click the menu in the upper left to access recordings

How do I download a recording?New

To download a recording:

  1. Access Blackboard Collaborate in a course
  2. Click to open the menu (three parallel lines in the upper left, above the course room)
  3. Click Recordings
  4. Find the appropriate recording by using the Filter by options on the right to view recent recordings (from the last 30 days) or recordings in a date range
  5. Click the Recording Menu at the far right (three dots in a circle) and select Download

The recording will automatically download to your computer in an .mp4 format.

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Technical Support and Student Help

Division of IT Service Desk

815-753-8100
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Center for Innovative Teaching and Learning

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